Customer: Gina Maria Schneider From: Not Specified Date: 2007-09-11 16:02:21

Services: 8 Rooms: 10 Location: 10 Cleaning: 10 Staff: 10

Overall Comment: Meine Bekannte und ich haben fuer 3 Nachte im Hotel Serena uebernachtet und waren rundum zufrieden. Vor allem das Badezimmer ist sehr schoen und sauber. Das Preis-Leistungs-Verhaeltnis stimmt. Am ersten Tag funktionnierte die Klimaanlage nicht, diese wurde dann aber am zweiten Tag gleich repariert. Einzig das Fruehstueck ist ein wenig duerftig. Kaffee gibt's gratis nur aus dem Automaten. Wenn man einen "richtigen" italienischen Kaffee trinken moechte, muss man diesen gegen Bezahlung an der Bar bestellen.

Customer: Anonimus From: Sassari, Italia Date: 2007-09-11 16:02:21

Services: 6 Rooms: 6 Location: 6 Cleaning: 6 Staff: 6

Overall Comment: Maggiore attenzione ai dettagli, più spazio alla sala per la colazione

Customer: Anonimus From: Helsinki/Finland Date: 2007-09-11 16:02:21

Services: 4 Rooms: 4 Location: 8 Cleaning: 4 Staff: 2

Overall Comment: Hotel Serena is perfectly located, close to the Termini railway station. The rooms are pretty good and clean, though very small and in the double-rooms the beds are very narrow. The staff is not very welcoming nor friendly. We slept at the hotel at two different times during our holiday. The first time, everything was fine, but th second time, we didnt get our room that we had booked at hotel Serena, because there was something wrong with the room. The staff had booked a room instead for us at a 2-star hotel a few floors higher. For this swap from a 3-star hotel to a 2-star hotel we were given a price of only 5 euros less than the 3 star hotel (which apparently was the current price for that room), and no apologises added. We managed to get the price down by another 5 euros and finally we payed 65 euros per night for it. (we payed 75 euros per night at Serena). After this, we got the room, which was not even cleaned after the previous guest.

What did you like: Location, decent and clean rooms, air-conditioning

What you didn't like: Narrow beds in double-rooms, unfriendly staff, very poor breakfast (they run out of most things if you arrive a little later than the breakfast has started)

Customer: Anonimus From: Finland Date: 2007-09-11 16:02:21

Services: 4 Rooms: 8 Location: 6 Cleaning: 6 Staff: 4

Overall Comment: Breakfast was good, so was the room. Air conditioning was very powerful and that was a really good thing. The station area wasn't as good as it could have been. There were some weird looking people near the hotel in the evenings... Anyhow, we could come to Serena second time if we ever come to Rome again!

Customer: Anonimus From: Not Specified Date: 2007-09-11 16:02:21

Services: 2 Rooms: 4 Location: 10 Cleaning: 4 Staff: 2

Guest has left no written reviews

Customer: guido cock From: belgium Date: 2007-09-11 16:02:21

Services: 6 Rooms: 8 Location: 6 Cleaning: 6 Staff: 6

Overall Comment: a good renovated hotel in the center og Rome. Quiet room in a noisy environment (termini)

What did you like: the rooms, the place in the center

What you didn't like: We paid 400€ and normally i must be 300€ acording our reservation paper. (RME 15800218) can you explane the differece? How can we recieve tha 100€

Customer: RAQUEL TRULLÀ ARJONILLA From: SEVA (BARCELONA) Date: 2007-09-11 16:02:21

Services: 10 Rooms: 10 Location: 8 Cleaning: 8 Staff: 8

Guest has left no written reviews

Customer: Vladimir Labath From: Not Specified Date: 2007-11-06 20:57:18

Services: 6 Rooms: 6 Location: 8 Cleaning: 4 Staff: 6

What you didn't like: we were forced to change the room for much worse one with no compensation

Customer: Anonimus From: Japan Date: 2007-11-13 17:28:01

Services: 8 Rooms: 8 Location: 10 Cleaning: 6 Staff: 10

Overall Comment: Located few minute walk from Termini station. There are small&big supermarket and kind of restaurants,bar,souvenir shop, near hotel.

What did you like: There is reception in ground floor.

What you didn't like: Bathromm is smell musty.

Customer: Sarita From: USA Date: 2007-11-20 11:37:42

Services: 2 Rooms: 4 Location: 10 Cleaning: 2 Staff: 6

Overall Comment: The size of the rooms were nice and they did appear exactly as they did online. But cleanliness was way below standards and when I asked them to clean it, they just left the cleaner in the room, as if I should clean it myself.

What did you like: Location, staff was friendly, but unhelpful.

What you didn't like: They didn't clean the bath tub or inside the toilet.

Customer: colin clarke From: usa Date: 2007-12-03 13:15:52

Services: 10 Rooms: 8 Location: 10 Cleaning: 10 Staff: 10

Guest has left no written reviews

Customer: ARGIRIS VISVARDIS From: Not Specified Date: 2008-01-23 17:15:18

Services: 8 Rooms: 6 Location: 8 Cleaning: 6 Staff: 8

Overall Comment: Good hotel, very small room.

What did you like: Friendly staff

What you didn't like: During our stay it was a contstruction going on on the above floor and they woke us up from 8:00 am every morning

Customer: Anonimus From: athens, greece Date: 2008-03-31 11:36:21

Services: 8 Rooms: 8 Location: 8 Cleaning: 8 Staff: 8

Guest has left no written reviews

Customer: Anonimus From: New Zealand Date: 2008-06-18 09:40:58

Services: 8 Rooms: 6 Location: 8 Cleaning: 10 Staff: 10

Overall Comment: All staff were friendly and professional. The single room was small however I learnt this is often the case in Italy.

What did you like: The bathroom was the best I had seen for the price. The location was great being so central and easy walking distance to all amenities.

What you didn't like: I lost all power in my room in the morning due to a fault somewhere with the wiring when I had both the ceiling and mirror light on in the bathroom. All hotel showers I used in Italy had terrible drainage problems and this one was no different. You'd have to keep turning the water off after even just 1 minute to allow the water to drain away and avoid flooding. Note: this problem was in every hotel I stayed in of 3 & 4 star ratings, and I think it's more of a city drainage problem in rome than an actual hotel problem. The bed was small in width, short in length and way too hard. I think it was a divan and not a real bed. It was a single studio room positioned directly off the breakfast dining room. I imagine the double rooms are better.